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SKYCAYEŞİLKÖY ATELIER

Returns and Right of Withdrawal

This is an English translation provided for information. The Turkish version is legally binding — read it in Turkish.

If you're not happy with your order, you can return it under the following conditions.

The buyer may exercise the right of withdrawal within 14 (fourteen) days of receiving the goods (if several goods in one order are delivered separately, from receipt of the last item), without giving any reason and without paying any penalty.

Notice of withdrawal must be given clearly within this period: by email to info@skycaatelier.com, via the contact form on the website, or in writing to Yeşilyurt Mah. Orkide Cad. No:14 İç Kapı No:1 Bakırköy / İstanbul. Including your order number speeds things up.

The buyer returns the goods to the seller within 10 (ten) days of the withdrawal notice. No return cost is charged when the return is made with the contracted carrier stated in the preliminary information, DHL. If the contracted carrier has no branch where the buyer is located, the seller arranges collection free of charge.

Within 14 (fourteen) days of receiving the withdrawal notice, the seller refunds all payments collected, including shipping, using the payment method the buyer used and without any charge.

When the right of withdrawal does not apply

Under the Turkish Distance Contracts Regulation, the right of withdrawal cannot be exercised for goods whose protective elements such as packaging, tape, seal or wrapping have been opened after delivery and whose return is not suitable for health and hygiene reasons. Accordingly, lingerie (briefs, bras, swimwear/bikini bottoms, etc.) whose hygiene seal or protective packaging has been opened cannot be returned. The right of withdrawal applies to lingerie with unopened packaging and to other products (accessories, bags, shoes).

The right of withdrawal also does not apply to goods prepared to the buyer's specifications or personal needs (personalised items).

The buyer is responsible for any loss in value caused by using the goods beyond normal handling.

How to return

  1. Within 14 days of delivery, let us know via the contact form or by email, including your order number.
  2. Pack the item with its tags and (if any) hygiene seal intact, together with the invoice.
  3. Send it free of charge from a DHL branch using the return code we give you.
  4. Your payment is refunded to your card within 14 days of your notice at the latest.