Distance Sales Agreement
This is an English translation provided for information. The Turkish version is legally binding — read it in Turkish.
Distance Sales Agreement
Article 1 – Parties
Seller:
| Name | Ayşenur Doğan |
|---|---|
| Address | Yeşilyurt Mah. Orkide Cad. No:14 İç Kapı No:1 Bakırköy / İstanbul |
| info@skycaatelier.com | |
| Tax office / no | Bakırköy / 2570997436 |
| Website | https://skycaatelier.com |
Buyer:
| Full name | Full name entered when ordering |
|---|---|
| Delivery address | Address entered when ordering |
| Phone | Phone number entered when ordering |
| Email entered when ordering |
Article 2 – Subject
This agreement sets out the rights and obligations of the parties, in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the sale and delivery of the goods described below, ordered electronically by the buyer from the seller's website https://skycaatelier.com.
Article 3 – Goods and price
The name, option, quantity, VAT-inclusive price of the goods ordered, the shipping cost and the total amount are shown in this section at the time of ordering.
Article 4 – Payment and delivery
The price is paid in advance by card with 3D Secure verification through the licensed payment provider infrastructure. The goods are shipped within 1-3 business days after payment is confirmed and delivered within 30 days at the latest. If the seller learns that the order cannot be fulfilled, it informs the buyer within 3 days and refunds all payments collected within 14 days at the latest.
When receiving the goods, the buyer should have any damaged packaging recorded by the courier.
Article 5 – Right of withdrawal
The buyer may exercise the right of withdrawal within 14 (fourteen) days of receiving the goods (if several goods in one order are delivered separately, from receipt of the last item), without giving any reason and without paying any penalty.
Notice of withdrawal must be given clearly within this period: by email to info@skycaatelier.com, via the contact form on the website, or in writing to Yeşilyurt Mah. Orkide Cad. No:14 İç Kapı No:1 Bakırköy / İstanbul. Including your order number speeds things up.
The buyer returns the goods to the seller within 10 (ten) days of the withdrawal notice. No return cost is charged when the return is made with the contracted carrier stated in the preliminary information, DHL. If the contracted carrier has no branch where the buyer is located, the seller arranges collection free of charge.
Within 14 (fourteen) days of receiving the withdrawal notice, the seller refunds all payments collected, including shipping, using the payment method the buyer used and without any charge.
When the right of withdrawal does not apply
Under the Turkish Distance Contracts Regulation, the right of withdrawal cannot be exercised for goods whose protective elements such as packaging, tape, seal or wrapping have been opened after delivery and whose return is not suitable for health and hygiene reasons. Accordingly, lingerie (briefs, bras, swimwear/bikini bottoms, etc.) whose hygiene seal or protective packaging has been opened cannot be returned. The right of withdrawal applies to lingerie with unopened packaging and to other products (accessories, bags, shoes).
The right of withdrawal also does not apply to goods prepared to the buyer's specifications or personal needs (personalised items).
The buyer is responsible for any loss in value caused by using the goods beyond normal handling.
Article 6 – Defective goods
If the goods delivered are defective, the buyer may exercise the optional rights under Article 11 of Law No. 6502 (withdrawal from the contract, price reduction, free repair, or replacement with a non-defective equivalent).
Article 7 – Disputes
Disputes arising from this agreement are heard by the Consumer Arbitration Committees within the monetary limits announced by the Ministry of Trade, and above those limits by the Consumer Courts after mandatory consumer mediation.
Article 8 – Entry into force
Before payment, the buyer electronically confirmed having read the Preliminary Information Form and accepted all terms of this agreement. The agreement is formed when the buyer confirms the order and the payment is completed; the agreement text and the preliminary information form are sent to the buyer's email address.
Date: 10.11.2026 18:41