Preliminary Information Form
This is an English translation provided for information. The Turkish version is legally binding — read it in Turkish.
Preliminary Information Form
In accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, the following information is provided to the buyer before the agreement is formed.
1. Seller
| Name | Ayşenur Doğan |
|---|---|
| Address | Yeşilyurt Mah. Orkide Cad. No:14 İç Kapı No:1 Bakırköy / İstanbul |
| info@skycaatelier.com | |
| Tax office / no | Bakırköy / 2570997436 |
| Website | https://skycaatelier.com |
2. Buyer
| Full name | Full name entered when ordering |
|---|---|
| Delivery address | Address entered when ordering |
| Phone | Phone number entered when ordering |
| Email entered when ordering |
3. Goods and total price
The name, option, quantity, VAT-inclusive price of the goods ordered, the shipping cost and the total amount are shown in this section at the time of ordering.
Prices include VAT. The shipping cost is shown separately above; no other charges apply.
4. Payment
Payment is made in a single charge by credit/debit card with 3D Secure verification through the licensed payment provider infrastructure. Card details never pass through the seller's systems and are not stored by the seller.
5. Delivery
The goods are sent to the address given by the buyer with DHL within 1-3 business days after payment is confirmed. Delivery is made within 30 (thirty) days of the agreement at the latest. The tracking number is sent to the buyer by email.
6. Right of withdrawal
The buyer may exercise the right of withdrawal within 14 (fourteen) days of receiving the goods (if several goods in one order are delivered separately, from receipt of the last item), without giving any reason and without paying any penalty.
Notice of withdrawal must be given clearly within this period: by email to info@skycaatelier.com, via the contact form on the website, or in writing to Yeşilyurt Mah. Orkide Cad. No:14 İç Kapı No:1 Bakırköy / İstanbul. Including your order number speeds things up.
The buyer returns the goods to the seller within 10 (ten) days of the withdrawal notice. No return cost is charged when the return is made with the contracted carrier stated in the preliminary information, DHL. If the contracted carrier has no branch where the buyer is located, the seller arranges collection free of charge.
Within 14 (fourteen) days of receiving the withdrawal notice, the seller refunds all payments collected, including shipping, using the payment method the buyer used and without any charge.
When the right of withdrawal does not apply
Under the Turkish Distance Contracts Regulation, the right of withdrawal cannot be exercised for goods whose protective elements such as packaging, tape, seal or wrapping have been opened after delivery and whose return is not suitable for health and hygiene reasons. Accordingly, lingerie (briefs, bras, swimwear/bikini bottoms, etc.) whose hygiene seal or protective packaging has been opened cannot be returned. The right of withdrawal applies to lingerie with unopened packaging and to other products (accessories, bags, shoes).
The right of withdrawal also does not apply to goods prepared to the buyer's specifications or personal needs (personalised items).
The buyer is responsible for any loss in value caused by using the goods beyond normal handling.
7. Complaints and disputes
Complaints can be made to the seller using the contact details above. For disputes, within the monetary limits announced each year by the Ministry of Trade, the buyer may apply to the Consumer Arbitration Committee where they live or where the transaction took place; for disputes above those limits, to consumer mediation, which is mandatory before filing a lawsuit, and then to the Consumer Court. Applications can also be made online through e-Devlet via TÜBİS (Consumer Information System).
Date: 10.11.2026 18:41